Official IPTV Refund Policy & Guarantee
At iptvfreetrial.us, we stand behind our streaming infrastructure. This official iptv refund policy outlines our 7-day money-back commitment, refund request procedures, and technical resolution protocols.
1. Our 7-Day Money-Back Guarantee
We provide a 7-day money-back guarantee for all newly purchased subscription packages (3 months, 6 months, and 12 months). If you experience persistent technical difficulties that our technical engineers cannot resolve within 24 hours of notification, you are entitled to a full refund.
2. Encouragement of Free 24-Hour Trial First
To avoid disputes and ensure your hardware and home internet connection are completely compatible with our 4K video streams, we strongly encourage every customer to test our servers first using our 24-hour free trial with zero financial commitment.
3. Eligible Refund Conditions
Refunds are approved under the following verified conditions:
- Severe Server Downtime: Documented persistent outage of our server infrastructure exceeding 24 hours that cannot be mitigated by alternative edge node routing.
- Unresolvable Hardware Incompatibility: Severe playback failure on certified devices that our technical support team fails to resolve within 24 hours.
- Duplicate Billing: Accidental double payment for the same subscription period.
4. Ineligible Circumstances
Refunds will not be issued for:
- Local internet speed deficiencies or inadequate domestic Wi-Fi connectivity below 15 Mbps.
- Change of mind after more than 7 days of active service consumption.
- Accounts terminated due to violations of our Acceptable Use Policy (such as illegal stream restreaming).
5. How to Initiate a Refund Request
To submit a refund claim, message our WhatsApp support desk at +1 (587) 324-1590 or email support@iptvfreetrial.us with your account username, payment receipt, and a brief description of the technical issue encountered. Approved refunds are credited back to your original payment method within 3 to 5 business days.